Case study · Built at Veritone
Stream Ingestion Engine
A 24/7 recorder for live broadcast streams that restarts itself when audio or timestamps drift.
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John Blais
Console to the Cloud.
I’m a Senior Technical Account Manager at CloudLogics. I help companies move to a sovereign U.S. cloud and make sure they succeed there, and I write software when the job needs it. Before that, ten years on the customer side of streaming, music and AI software, most recently leading Veritone’s global support team. Before tech, years as a recording engineer in Puerto Rico’s studios. Before the studio, flight school.
Now at CloudLogics
Senior TAM
Onboarding, migrations and support on a sovereign U.S. cloud, since April 2026.
At Veritone
Led global support
A nine-person team across 25+ enterprise and government accounts, 2024–2026.
Studio years
Grammy & Latin Grammy wins
One Grammy and three Latin Grammys as a recording engineer and mixer, on the official listings.
Credentials
MS, Computer Science
Inter American University of Puerto Rico, 2025. Private pilot license, 2006.
Career Newest first
Cloud, console, cockpit.
2026–now
CloudLogics
Senior Technical Account Manager
Onboarding, migrations and support for customers leaving AWS, Google Cloud and VMware.
2017–2026
Veritone two stints
Manager, Support Services
Customer success, then platform operations, then leading global support.
- ARR supported
- $20M+
- Client retention
- 98%
- CSAT (out of 5)
- 4.3 → 4.9
2020–2021
PreSonus
Customer Success Manager
Led the launch of PreSonus Sphere, the company’s first cloud subscription, and managed the software support team.
2016–2017
SHOUTcast
Business Development Manager
Managed the release of SHOUTcast’s streaming server, used by 70,000+ broadcasters.
2009–2015
La Casa del Sombrero San Juan
Studio Manager & Chief Engineer
Recorded and mixed for 30+ artists, among them Calle 13 and Jorge Drexler.
2005–2008
Embry-Riddle, then Full Sail
Private pilot, then Recording Arts
A Red Hot Chili Peppers show on January 30, 2007 changed the plan. Read the story
Education MS and BS, Computer Science, Inter American University of Puerto Rico · AWS Certified Cloud Practitioner
Systems
Things I’ve built and run.
Built at CloudLogics
AI-assisted support intake
Claude and Claude Code workflows, with MCP connectors to HubSpot and Jira, that turn customer requests into structured tickets and engineering escalations.
Open source · macOS
Synklok
A free menu-bar app I wrote that keeps an RME audio interface’s sample rate locked to its MADI input.
Records & studio
Behind the console.
Seven years recording and mixing in Puerto Rico’s studios, for Calle 13, Jorge Drexler, Monsieur Periné and many more.
Grammy winner, 2015
MultiViral
Calle 13 · 2014 · Recording engineer
| Year | Award | Record | Result |
|---|---|---|---|
| 2017 | Best Singer-Songwriter AlbumLatin GrammyVicente García, A la Mar | Vicente García, A la Mar | Won |
| 2015 | Best Latin Rock, Urban or Alternative AlbumGrammyCalle 13, MultiViral | Calle 13, MultiViral | Won |
| 2014 | Best Urban Music AlbumLatin GrammyCalle 13, MultiViral | Calle 13, MultiViral | Won |
| 2011 | Album of the YearLatin GrammyCalle 13, Entren Los Que Quieran | Calle 13, Entren Los Que Quieran | Won |
Wins, by ceremony year. For every nomination and my role on each record, see Records and awards
A la Mar
Vicente García · 2016
Caja de Música
Monsieur Periné · 2015
Bailar en la Cueva
Jorge Drexler · 2014
Entren Los Que Quieran
Calle 13 · 2010
La Dulzura
Cultura Profética · 2010
Official record
- Grammy win (opens in a new tab)grammy.com
- 1
- Latin Grammy wins (opens in a new tab)latingrammy.com
- 3
- Latin Grammy nominations (opens in a new tab)latingrammy.com
- 6
Studio
I’ve kept a hand in studios. In 2020 I designed the wiring for the SSL console at El Pasillo Sonoro in Río Piedras, and in 2025 I went back to upgrade its converters, patchbays and network.
Rooms I’ve wiredContact
Say hello.
If we’ve met, or you’d like to talk cloud, streaming or studios, the form comes straight to me.